PROFESSIONAL EXPERIENCE

AUTHOR, How to Get the Health Care You Want
1 Life Press, March 2007

CERIDIAN CORPORATION – Boston Massachusetts
Expert Reviewer – Taking Charge of Your Health
October 2006 to present

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AUSTIN RADIOLOGICAL ASSOCIATION – Austin, TX
February 2003 to present

Director, Business Office
Fiscal Responsibilities

• $120M Annual Revenue Cycle
• $4M Expense Budget
Operational Responsibilities
• 85 Staff Members
• All processes relating to Billing and Accounts Receivable Management

• Coding
• Claim and Statement Generation
• Payment Remittance
• Posting/Reimbursement Analysis
• Payor Follow Up and Denial
• Management
• Customer Service and Self-Pay Collections

Results

• Increased collection percentage by1.46% or $900K (year 1)
• Decreased average days in AR from 71 to 38
• Implemented Denial Management
• Implemented a Global Audit ensuring all exams performed are billed
• Reorganized the Management Team
• Deployed a Document Imaging Solution
• Created Production oriented Work Models

• Coding Production increase 50% (year 1)
• Data-entry Production increase 35% (year 1)

• Created payor reimbursement models to ensure accurate payment per contracted terms

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LAURA CASEY & ASSOCIATES – Vergennes, VT
March 1994 to January 2001 & August 2002 to January 2003

President

Services

• Physician practice management consulting for physician group practices ranging in size from two physician organizations to 100+ physician MSO environments
• Software application installation and project management
• Process and work flow design
• Revenue cycle analysis

Responsibilities

• Sales and Marketing
• Project Consulting
• Project Staffing
• Client Relations

Results

• Grew annual revenue stream from $60K to $965K
• 100% Customer Satisfaction

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ATHENAHEALTH – Waltham Massachusetts
November 2001 to July 2002

Account Manager

• Implementation and support of AthenaNet, physician practice management solution

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VITALWORKS –Atlanta Georgia
January 2001 to November 2001

Sales Representative

• Anesthesia practice management software sales

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IDX SYSTEMS CORPORATION (now GE), SYSTEMS DIVISION - South Burlington, Vermont
November 1987 to March 1994

Sales Representative

Responsibilities

• Serviced 600 accounts nationally
• Prospected sales opportunities
• Demonstrated hardware and software product lines
• Processed contracts, and ensured successful delivery and installation of products sold
Results
• FYE 1992 quota attainment 178%
• FYE 1993 quota attainment 126%

Manager of Installations

Responsibilities

• Set divisional goals with the management team
• Responsible for $250K annual department budget
• Hired Installation Consultants and Claims Specialists
• Devised career path strategy for the department via yearly performance plans to ensure personal growth and employee opportunity
• Managed new customer training and consulting schedules
• Provided sales support for prospective customers
• Managed a staff of fourteen

Installation Consultant/Application Trainer

Responsibilities

• Instructed 200+ physician billing customers including physicians, clinic administrators, and office managers
• Developed effective training materials and professional classroom atmospheres
• Performed task analyses and developed course objectives
• Product knowledge: Groupcast (GPMS), Imagecast (IDXRAD), TouchChart

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STEP-SAVER DATA SYSTEMS - Philadelphia, PA
June 1986 to November 1987

Marketing Support Representative

Responsibilities

• Provided sales support for prospective customers
• Delivered hardware and software training to physicians, attorneys, and office staff members

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SELF-EMPLOYED, Clarksburg, New Jersey
June 1986 to November 1987

Physician Billing Consultant

• Provided training, conversion support, and administrative advice to physician practices

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EDUCATION

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INTERESTS

Running, Weight Training, Sculling, Reading, Hiking, Cross Country Skiing, Travel

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